Charges / Fees

 

Your policy charges explained
 

Administration fees

Should you need to change your policy or your details, there are a number of different changes that will incur an administration fee on top of any variation of premium.

 

Amendment Type Online Transactions Charge Customer Service Centre Charge
Foreign Use Amendment not available online £25
Change of cover details Amendment not available online £25
Change of name / address £10 £25
Change of driver details £10 £25
Temporary additional car Amendment not available online £25
Temporary additional driver Amendment not available online £25
Adding optional covers FREE FREE
Changing excess Amendment not available online £25
Change of overnight location £10 £25
Change of payment details Amendment not available online £25
Change of use £10 £25
Change of car £10 £25
Duplicate documents issue Amendment not available online £25

 

Note: The administration fees include Insurance Premium Tax at the current rate. During the online process the administration fee will be shown excluding Insurance Premium Tax.

  • If you are making multiple changes at the same time to your policy and only some of which are available online contact the Customer Service Centre in the first instance to avoid multiple charges.
  • For multiple changes the highest charge will apply.
  • Any administration fee charged will be displayed separately to your premium.

Cancellation Charges

Your/our right to cancel the policy within the statutory 14 day period:

If you /we cancel the policy (or the renewal of the policy) within the 14 day period provided, you'll need to pay a cancellation charge of £25 inclusive of Insurance Premium Tax at the current rate.

  • The cancellation fee applies whether you pay annually or monthly.
  • The cancellation fee will be deducted from any refund of premium you may be due.
  • If you have already made a claim when you cancel, then no refund of premium will be made.

Your/our right to cancel the policy outside of the statutory 14 day period:

Cancellation outside the 14 day period will result in a fee as outlined within the table below:

 
Total Policy Premium Cancellation Fee
£0 - £300.00 £50
£300.01 - £700 £70
£700.01+ £70

(Total Policy Premium excludes any interest charges for monthly payments)

The Cancellation Charge includes Insurance Premium Tax at the current rate.

Notes:

If you pay monthly and the policy is cancelled:

  • If you've only made a windscreen or breakdown claim, you may be eligible for a refund. Subject to Cancellation Charge.
  • If you've made a claim, except for windscreen or breakdown, you must us pay the rest of your premium for the period remaining up to the next renewal date.
  • If, since making a claim, except for windscreen or breakdown, you have made an amendment to your policy which increased the premium, you may be eligible for a refund on this extra premium. Subject to Cancellation Charge.

If you pay annually and the policy is cancelled:

  • If you've only made a windscreen or breakdown claim, you will receive a refund of a proportionate amount of any premiums already paid. Subject to Cancellation Charge.
  • If you've made a claim, except for windscreen or breakdown, then no refund will be given.
  • If, since making a claim, except for windscreen or breakdown, you have made an amendment to your policy which increased the premium, you may be eligible for a refund on this extra premium. Subject to Cancellation Charge.
  • The cancellation fee will be deducted from any refund of premium you may be due.